eTextbook Designing the User Interface: Strategies for Effective Human-Computer Interaction, Fifth E

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Designing the User Interface: Strategies for Effective Human-Computer Interaction, Fifth Edition

ISBN-13: 978-0-321-53735-5 See more

Author(s): Ben Shneiderman; Catherine Plaisant

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eText:
ISBN-10 0-321-55789-1, ISBN-13 978-0-321-55789-6
Print:
ISBN-10 0-321-53735-1, ISBN-13 978-0-321-53735-5
Author(s): Ben Shneiderman; Catherine Plaisant
Publisher: Addison-Wesley
Copyright year: © 2010 Pages: 624

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The much-anticipated fourth edition of Designing the User Interfaceprovides a comprehensive, authoritative introduction to the dynamic field of human-computer interaction (HCI). Students and professionals learn practical principles and guidelines needed to develop high quality interface designs–ones that users can understand, predict, and control. It covers theoretical foundations, and design processes such as expert reviews and usability testing. Numerous examples of direct manipulation, menu selection, and form fill-in give readers an understanding of excellence in design. Recent innovations in collaborative interfaces, online help, and information visualization receive special attention. A major change in this edition is the integration of the World Wide Web and mobile devices throughout the book. Chapters have examples from cell phones, consumer electronics, desktop displays, and Web interfaces.


Copyright, iv
Preface, vii
Part 1. Introduction, 1

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Chapter 1. Usability of Interactive Systems, 2​

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1.1. Introduction, 4​

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1.2. Usability Goals and Measures, 13​

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1.3. Usability Motivations, 15​

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1.4. Universal Usability, 22​

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1.5. Goals for Our Profession, 37​

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Chapter 2. Guidelines, Principles, and Theories, 54​

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2.1. Introduction, 56​

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2.2. Guidelines, 57​

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2.3. Principles, 62​

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2.4. Theories, 79​

Part 2. Development Processes, 95

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Chapter 3. Managing Design Processes, 96​

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3.1. Introduction, 98​

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3.2. Organizational Design to Support Usability, 99​

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3.3. The Four Pillars of Design, 102​

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3.4. Development Methodologies, 108​

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3.5. Ethnographic Observation, 111​

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3.6. Participatory Design, 114​

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3.7. Scenario Development, 116​

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3.8. Social Impact Statement for Early Design Review, 119​

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3.9. Legal Issues, 122​

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Chapter 4. Evaluating Interface Designs, 130​

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4.1. Introduction, 132​

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4.2. Expert Reviews, 134​

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4.3. Usability Testing and Laboratories, 138​

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4.4. Survey Instruments, 149​

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4.5. Acceptance Tests, 154​

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4.6. Evaluation During Active Use, 156​

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4.7. Controlled Psychologically Oriented Experiments, 162​

Part 3. Interaction Styles, 171

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Chapter 5. Direct Manipulation and Virtual Environments, 172​

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5.1. Introduction, 174​

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5.2. Examples of Direct Manipulation, 175​

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5.3. Discussion of Direct Manipulation, 193​

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5.4. 3D Interfaces, 200​

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5.5. Teleoperation, 205​

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5.6. Virtual and Augmented Reality, 209​

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Chapter 6. Menu Selection, Form Fill-in, and Dialog Boxes, 224​

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6.1. Introduction, 226​

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6.2. Task-Related Menu Organization, 227​

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6.3. Single Menus, 228​

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6.4. Combinations of Multiple Menus, 236​

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6.5. Content Organization, 244​

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6.6. Fast Movement through Menus, 250​

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6.7. Data Entry with Menus: Form Fill-in, Dialog Boxes, and Alternatives, 251​

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6.8. Audio Menus and Menus for Small Displays, 259​

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Chapter 7. Command and Natural Languages, 270​

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7.1. Introduction, 272​

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7.2. Command-Organization Functionality, Strategies, and Structure, 276​

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7.3. Naming and Abbreviations, 281​

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7.4. Natural Language in Computing, 286​

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Chapter 8. Interaction Devices, 302​

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8.1. Introduction, 304​

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8.2. Keyboards and Keypads, 305​

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8.3. Pointing Devices, 311​

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8.4. Speech and Auditory Interfaces, 331​

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8.5. Displays–Small and Large, 341​

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Chapter 9. Collaboration and Social Media Participation, 358​

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9.1. Introduction, 360​

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9.2. Goals of Collaboration and Participation, 363​

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9.3. Asynchronous Distributed Interfaces: Different Place, Different Time, 368​

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9.4. Synchronous Distributed Interfaces: Different Place, Same Time, 383​

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9.5. Face-to-Face Interfaces: Same Place, Same Time, 389​

Part 4. Design Issues, 403

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Chapter 10. Quality of Service, 404​

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10.1. Introduction, 406​

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10.2. Models of Response-Time Impacts, 407​

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10.3. Expectations and Attitudes, 416​

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10.4. User Productivity, 420​

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10.5. Variability in Response Time, 422​

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10.6. Frustrating Experiences, 423​

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Chapter 11. Balancing Function and Fashion, 432​

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11.1. Introduction, 434​

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11.2. Error Messages, 435​

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11.3. Nonanthropomorphic Design, 440​

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11.4. Display Design, 445​

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11.5. Web Page Design, 451​

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11.6. Window Design, 456​

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11.7. Color, 465​

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Chapter 12. User Documentation and Online Help, 476​

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12.1. Introduction, 478​

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12.2. Online Versus Paper Documentation, 480​

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12.3. Reading from Paper Versus from Displays, 483​

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12.4. Shaping the Content of the Documentation, 486​

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12.5. Accessing the Documentation, 491​

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12.6. Online Tutorials and Animated Demonstrations, 499​

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12.7. Online Communities for User Assistance, 504​

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12.8. The Development Process, 506​

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Chapter 13. Information Search, 512​

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13.1. Introduction, 514​

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13.2. Searching in Textual Documents and Database Querying, 517​

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13.3. Multimedia Document Searches, 525​

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13.4. Advanced Filtering and Search Interfaces, 527​

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Chapter 14. Information Visualization, 536​

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14.1. Introduction, 538​

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14.2. Data Type by Task Taxonomy, 539​

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14.3. Challenges for Information Visualization, 554​

Afterword Societal and Individual Impact of User Interfaces, 562

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A.1. Future Interfaces, 564​

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A.2. Ten Plagues of the Information Age, 569​

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A.3. Continuing Controversies, 573​

Name Index, 581
Subject Index, 591
Acknowledgments, 603
About the Authors, 606[/HIDE]

 

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